legal policies

TERMS AND CONDITIONS: ROCKS ‘N’ ROOTS

STORE POLICIES:

  • Michigan Law - All loads must be tarped.
  • Client assumes all responsibility when allowing rocks ’n’ roots to load their vehicle.
  • Rocks ’n’ Roots will only load open bed trucks and trailers.
  • All calculations are approximate.
  • NOT REFUNDABLE: Bulk, dated, dirty or sale items; unbanded brick, special orders, re-banded bricks or material, shrink wrapped bricks or material; Natural wall, flag, steps and outcropping; and all Unilock products.
  • 25% minimum restocking fee on returnable items.
  • NO RETURNS WITHOUT RECEIPT. No exception!!
  • Refund for check purchases must wait ten (10) business days. A $35 return fee will be assessed on all returned checks.
  • If refund is allowed, refund will be given the same way paid, except for cash refunds over $25.00, then a check will be issued.
  • Prices subject to change without notice.
  • On natural material, per ton price is only applicable to full pallets. Average 1-3 tons per pallet.
  • Hand picking is charged by the per pound price only…No discount, No exceptions.
  • Hand picking area closes 1 hour before closing time.
  • We will not cut natural stone.
  • $150.00 material minimum plus delivery on all deliveries.
  • Order discrepancies must be noted on day of delivery or at time of pick-up.
  • No tagging of rocks, boulders, natural flag, wall, steps or outcropping for pick-up or delivery orders.
  • No pets allowed in store or on property.
  • No smoking allowed in the store, barns or by mulch bins.
  • Children must remain by parent’s side at all times.
  • On all color blends, one color may be predominant or the only color visible.
  • Limited return policy within 30 days.
  • Bulk items - final sale!!
  • All stones will have fines and dust due to the crushing process at the quarry.
  • One coupon per sale. Coupons cannot be combined or used on sale items. Coupons can not be used on prior orders.
  • We are happy to help figure quantities but are not responsible for errors or omissions.
  • We apologize for any misprinted pricing, but are not responsible.
  • Pricing is subject to change without notice. Current price will be charged at time of purchase.